When weather-related issues, natural disasters or other serious situations occur, we work hard to keep you informed of how they may affect your service. Safety is our number one concern for our customers and for our employees.
For the latest updates on possible service delays, interruptions and storm recovery in your area, visit our Notification Center. To stay up to date on the status of your account, enroll in email or text alerts.
Our drivers and managers are trained on a variety of safety techniques to be ready for emergency situations. In addition, our commitment to safety occasionally leads us to make the decision to temporarily suspend servicing certain areas. This can include incidents of inclement weather where the potential for injury and accidents is greater during these times, making it necessary to hold off on service until the all-clear is given.
To help our customers better understand our commitment to safety, we have included a brief list of winter weather facts and tips.
These common winter weather factors may disrupt your regular service:
- Plowed snow blocking access to your trash or recycling container
- The snow or ice around your container is too deep, preventing our truck’s ability to access your container
- Steep hills or winding roads that have become icy, making it difficult for our drivers to navigate
- Poor visibility
- Non-plowed areas preventing our drivers from turning around
- Your trash or recycling container has been covered or buried in snow and is not visible to our driver
- Your trash or recycling container has been placed on or behind a snow mound and is inaccessible to our driver
When inclement weather occurs, we’ll be better able to serve you when you keep the following in mind:
- Allow a little extra time for our drivers to arrive at your location
- Keep the area in front of and around your container salted and clear of snow and ice
- Remember that if your container is in a gated enclosure, you will need to ensure clearance when the gates are fully opened. We’ve found that a quick conversation with your plowing contractor at the beginning of the season can eliminate many of the issues that might prevent us from accessing your containers.
- Our standard roll-off truck will need a safe clearance of at least 45’ in front of the container/compactor to be able to service the equipment
- Please understand that our vehicles are different than yours, and don’t handle the same way in snowy or icy conditions. Our drivers make everyone’s safety their first priority, so they may on occasion decide not to service a particular road to protect everyone from potential injury or property damage.
We are always available to assist you with any comments, concerns, or inquiries you may have regarding your service. Please feel free to contact our customer service at wm.com/support.