Customer Insights

The following response is from a Cambridge, MA customer who took the time to email us her appreciation for the service that Waste Management provides.

Dear WM,

We have been very pleased at WM’s response time and accommodation to situations beyond our control like blocked driveways. You are efficient and accommodating. You even moved your schedule from Tues to Friday for our building because of several conflicting pickups by the city and to make the weekend trash easier.

In the winter, your young driver is a whiz – driving that truck on a dime. He worked very hard to get in the driveway covered by snow banks with a pleasant, problem-solving attitude. Only a few times has there been any issue because of cars parking too close to the corners and making it difficult for the truck to maneuver. We have found you very reliable. I would recommend you to other buildings and businesses.